All sales are final. We have a 30 day money-back guarantee. We will replace any product we sell that has a factory defect. Just send us an e-mail to satshack@thesatshack.com explaining your problem and we will be happy to help you. However, we can not be responsible for carelessness if you dropped or in any other way physically harmed the product by accident or on purpose. We will not be obligated to replace your product. Do not attempt to repair the product yourself. Each and every unit is factory tested for quality control prior to shipping. This ensures you will have a working product when you order from us.
Warning: Never exceed the recommended voltage for your devices it can cause harm to the unit and possibly you.

Our safe shopping guarantee protects you while you shop at our site, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at www.thesatshack.com.

Shopping at www.thesatshack.com is safe.
The Sat Shack uses technology that ensures your personal and payment information is kept confidential and secure. When you provide us with any personal information - your name, address, e-mail and credit card number - it’s done on a secure server. One of today’s most advanced security systems - Secure Socket Layers (SSL) - encrypts all information you provide before sending it to our own server.

Your Credit Card Guarantee
Most financial institutions or credit card providers either cover all charges resulting from unauthorized use of your credit card or limit your liability to $50 (USD). In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

The SatShack has a policy not to sell, lend or rent any customer information without first obtaining our customer's permission, which includes email addresses.